I went in to sell scrap gold and need i say it wasnt much because i was only testing the waters to see if we could do business in the future or not because ive had similar problems before and i gave it one LAST TRY! The gold was marked 14k and i had already tested/weighed the gold myself to see if i was getting honesty from the employees well I was told that my gold was fake and it was because the magnet stuck to the steel spring in the lobster clasp.
I told them that it was a steel spring and i said can yall test it another way so that you will see that its not fake and not 1 but 2 employees told me no that their first test was with the magnet and if it dont pass they have no reason to do any further tests. I was literally belittled and i was a stupid crook to them trying to sell fake gold when i was leaving. Tje situation couldve been handled differently and they should give the customer benefit of the doubt instead of having a *** contest with the customer by saying they are right no matter what when they obviously dont know enough to be dealing with fine jewelry much less a little bit of scrap that they cant even do right.
I wish i could take over that shop and i would turn it into the highest producing and highest grossing cash america in the country its in a great location and it needs great employees i would turn it around and business would be booming and we would respect all customer nationalitys. Money is money and i love making it
Product or Service Mentioned: Cash America Customer Care.
Reason of review: Poor customer service.